Legal
Website
Terms of Use
These Terms apply to your use of weewoo.ai, and to any communication between you and us, whether written or verbal.
Weewoo Holdings Ltd
Last updated 8 September 2026
1Application of Terms
1.1
These Terms apply to your use of the Website, and to any communication between you and us, whether written or verbal. By accessing and using the Website, or by communicating with us:
- you agree to these Terms; and
- where your access and use is on behalf of another person (e.g. a company or an ambulance service), you confirm that you are authorised to, and do in fact, agree to these Terms on that person's behalf and that, by agreeing to these Terms on that person's behalf, that person is bound by these Terms.
1.2
If you do not agree to these Terms, you are not authorised to access and use the Website, and you must immediately stop doing so.
2Changes
2.1
We may change these Terms at any time by updating them on the Website. Where a change materially reduces your rights, we will display a notice on the Website for a reasonable period before the change takes effect. Otherwise, a change takes effect immediately. Changes do not apply retrospectively. You are responsible for ensuring you are familiar with the latest Terms. By continuing to access and use the Website, you agree to be bound by the changed Terms.
2.2
We may change, suspend, discontinue, or restrict access to, the Website without notice or liability.
2.3
These Terms were last updated on 8 September 2026.
3Definitions
In these Terms:
- including
- and similar words do not imply any limit
- Loss
- includes loss of profits, savings, revenue or data, and any other claim, damage, loss, liability and cost, including legal costs on a solicitor and own client basis
- personal information
- means information about an identifiable, living person
- Published Results
- means any statistic, estimate, response time figure, operational metric or simulation result made available on or through the Website
- Terms
- means these terms and conditions titled Website Terms of Use
- Underlying System
- means any network, system, software, data or material that underlies or is connected to the Website
- We, us or our
- means Weewoo Holdings Ltd
- Website
- means www.weewoo.ai
- You
- means you or, if clause 1.1b applies, both you and the other person on whose behalf you are acting.
4Emergencies
If you are experiencing a medical emergency, call your local emergency number immediately — 111 in New Zealand. Do not use the Website, and do not contact us, to seek help in an emergency.
The Website does not provide medical, clinical, diagnostic or health advice. Nothing on it should be relied on for any clinical purpose or in the care of any patient. We are not a health provider and we have no clinical relationship with you.
5Published Results
5.1
The Published Results are drawn from our research and from an independent simulation using a year of historic emergency data. They describe the conditions in which they were produced. They are not a promise, projection, warranty or guarantee of the results that any particular ambulance service will achieve. Actual performance depends on a service's data, fleet, geography, demand patterns, standard operating procedures and dispatcher decisions.
5.2
Where we cite third party research on the Website, we do not warrant that research and we are not responsible for it.
5.3
You must not make any operational, clinical, commercial or other decision in reliance on the Published Results alone. If you are considering working with us, please ask us for the underlying detail.
5.4
Nothing in this clause 5 limits any liability we may have for misleading or deceptive conduct that cannot lawfully be excluded, including under sections 9, 12A, 13 and 14 of the Fair Trading Act 1986.
6Your Obligations
6.1
You must provide true, current and complete information in your dealings with us, and must promptly update that information as required so that it remains true, current and complete.
6.2
You must:
- not act in a way, or use or introduce anything (including any virus, worm, Trojan horse, timebomb, keystroke logger, spyware or other similar feature) that in any way compromises, or may compromise, the Website or any Underlying System, or otherwise attempt to damage or interfere with the Website or any Underlying System;
- unless with our agreement, access the Website via standard web browsers only and not by any other method. Other methods include scraping, deep-linking, harvesting, data mining, use of a robot or spider, automation, or any similar data gathering, extraction or monitoring method, including for the purpose of training or evaluating any machine learning model; and
- not misrepresent your identity, your organisation, or your authority to act, in any communication with us.
6.3
You indemnify us against all Loss we suffer or incur as a direct or indirect result of your failure to comply with these Terms.
7Your Communications With Us
7.1
Unless we have signed a written confidentiality agreement with you covering the information, communications you send us are not confidential. Please do not send us confidential or commercially sensitive information, or any personal health information, through the contact form or by unsolicited email. If you need to share something in confidence, contact us first and we will put an agreement in place.
7.2
If you send us suggestions, feedback, ideas or proposals without a written agreement in place, we may use them without restriction, obligation, attribution or payment, and no confidential or fiduciary relationship arises between us.
7.3
If you contact us about a role with us, sending us material creates no employment relationship or obligation on our part. We are not obliged to respond, to retain your material, or to explain any decision.
7.4
Information we give you in conversation, by email or in a meeting is provided for discussion purposes and is subject to clauses 4 and 5. Only a signed written agreement creates binding commitments between us.
8Intellectual Property
We (and our licensors) own all proprietary and intellectual property rights in the Website (including all information, data, text, graphics, artwork, photographs, logos, icons, sound recordings, videos and look and feel), and the Underlying Systems. Nothing in these Terms limits any fair dealing right you have under Part 3 of the Copyright Act 1994 or under the copyright law that applies to you.
If you are a journalist and would like approved figures, context or imagery, please contact us.
9Disclaimers
9.1
To the extent permitted by law, we and our licensors have no liability or responsibility to you or any other person for any Loss in connection with:
- the Website being unavailable (in whole or in part) or performing slowly;
- any error in, or omission from, any information made available through the Website;
- any exposure to viruses or other forms of interference which may damage your computer system or expose you to fraud when you access or use the Website. To avoid doubt, you are responsible for ensuring the process by which you access and use the Website protects you from this; and
- any site linked from the Website. Any link on the Website to other sites does not imply any endorsement, approval or recommendation of, or responsibility for, those sites or their contents, operations, products or operators.
9.2
We make no representation or warranty that the Website is appropriate or available for use in all countries or that the content satisfies the laws of all countries. You are responsible for ensuring that your access to and use of the Website is not illegal or prohibited, and for your own compliance with applicable local laws.
10Liability
10.1
To the maximum extent permitted by law:
- you access and use the Website at your own risk; and
- we are not liable or responsible to you or any other person for any Loss under or in connection with these Terms, the Website, or your access and use of (or inability to access or use) the Website. This exclusion applies regardless of whether our liability or responsibility arises in contract, tort (including negligence), equity, breach of statutory duty, or otherwise.
10.2
Except to the extent permitted by law, nothing in these Terms has the effect of contracting out of the New Zealand Consumer Guarantees Act 1993 or any other consumer protection law that cannot be excluded, including any consumer protection law of the country where you live. To the extent our liability cannot be excluded but can be limited, our liability is limited to NZD100.
10.3
To the maximum extent permitted by law and only to the extent clauses 10.1 and 10.2 of these Terms do not apply, our total liability to you under or in connection with these Terms, or in connection with the Website, or your access and use of (or inability to access or use) the Website, must not exceed NZD100.
10.4
Nothing in these Terms excludes our liability for fraud.
11Privacy
Our collection, use, disclosure and protection of personal information is set out in our Privacy Policy at www.weewoo.ai/privacy-policy, which forms part of these Terms.
12Suspension and Termination
12.1
Without prejudice to any other right or remedy available to us, if we consider that you have breached these Terms or we otherwise consider it appropriate, we may immediately, and without notice, suspend or terminate your access to the Website (or any part of it).
12.2
On suspension or termination, you must immediately cease using the Website and must not attempt to gain further access.
13General
13.1
If we need to contact you, we may do so by email or by posting a notice on the Website. You agree that this satisfies all legal requirements in relation to written communications.
13.2
These Terms, and any dispute relating to these Terms or the Website, are governed by and must be interpreted in accordance with the laws of New Zealand. Each party submits to the non-exclusive jurisdiction of the Courts of New Zealand in relation to any dispute connected with these Terms or the Website. If you are a consumer, this does not deprive you of the protection of any mandatory law of the country where you live.
13.3
For us to waive a right under these Terms, the waiver must be in writing.
13.4
Clauses which, by their nature, are intended to survive termination of these Terms, including clauses 4, 5, 6.3, 7, 8, 9, 10, 13.1, continue in force.
13.5
If any part or provision of these Terms is or becomes illegal, unenforceable, or invalid, that part or provision is deemed to be modified to the extent required to remedy the illegality, unenforceability or invalidity. If a modification is not possible, the part or provision must be treated for all purposes as severed from these Terms. The remainder of these Terms will be binding on you.
13.6
These Terms set out everything agreed by the parties relating to your use of the Website and supersede and cancel anything discussed, exchanged or agreed prior to you agreeing to these Terms. This clause does not limit our liability for fraudulent misrepresentation.